We accept the following credit cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Paypal, and Apple Pay. Simply enter your card details at checkout, and your payment will be securely processed.
My payment was declined when paying with a credit/debit card, what should I do?
Place your order again
If your payment was declined, you will need to place a new order. Unfortunately, we cannot reinstate orders once a payment has been declined.
Make the following checks
To help ensure your new order is successfully processed, please check the following:
Verify that your card details are correct, including the card number and expiry date.
Ensure you entered the correct security code — this is the three-digit number on the back of your card.
Your card issuer may have declined the transaction. As the issuer does not share the reason with us, please contact your bank or card provider directly.
If all details are correct, try using another card or an alternative payment method.
Next steps
If your payment was declined through 3D Secure verification, please contact your bank for further assistance.
If you receive an error message, contact us with as many details as possible — including any error messages you received — and we’ll work to resolve the issue promptly.
Security and Privacy:
We prioritize your security. Our website uses advanced encryption to securely process your payment information. We also comply with PCI-DSS standards to ensure your data remains safe during every transaction.
Fraud prevention is equally important to us. All credit and debit card holders are subject to validation and authorization by both us and the card issuer. To enhance your security when making online payments, you may encounter 3D Secure authentication depending on your card issuer. This may require entering a password, receiving a one-time code by email or SMS, or confirming your identity using fingerprint or two-factor authentication. For more details regarding authentication, please consult your card-issuing bank.
Order Confirmation:
Once your payment has been successfully completed, you will receive an order confirmation email. If you don’t see it in your inbox, please check your spam or junk folder.
If you have any queries, please contact us.
Address: Room 306, 3rd Floor, Building 2, No. 811 Longhai Road, Choujiang Street, Yiwu City, Jinhua City, Zhejiang Province
TEL: +86 18106965372
Email: [email protected]
Working Time: Mon – Fri 08:00–17:00 (UTC+8)
On business days, we will respond within 24 hours.