Q & A
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Paypal, and Apple Pay. Enter your card details at checkout and your payment will be processed securely.
Q: Can I cancel my order?
A: Yes. If your order has not been shipped, you can cancel it for a full refund. Orders that have shipped cannot be canceled.
Q: Can I change my order after placing it?
A: If you need to make changes, contact our customer service at [email protected] as soon as possible. If the order has already been dispatched, it cannot be modified.
Q: How long will it take for my order to arrive?
A: Total time = processing 1–2 business days + shipping 7–14 business days. Expect delivery within 8–16 business days.
Q: Can I track my order?
A: Yes. After shipment you will receive an email with a tracking number to follow your package.
Q: Can I return an item if I am not satisfied?
A: Yes, within 30 days of purchase. Items must be unused, in original packaging, with all labels attached. If the issue is our responsibility (wrong or defective item), we cover return shipping. If the return is due to personal reasons, shipping costs are your responsibility. For help email [email protected].
Q: How long does a refund take?
A: After we receive the return, refunds are usually processed within 5–7 business days. Your payment provider may take additional time to post the refund.
Product Use & Care Instructions
Q: How do I clean a pet bed or blanket?
A: Most are machine washable. Use cold or lukewarm water and mild detergent on a gentle cycle, then air-dry completely. Do not use bleach or high heat.
Q: Can the portable water bottle be used for both dogs and cats?
A: Yes. It is made from food-grade, BPA-free materials and is safe for both dogs and cats. Rinse before first use and after each outing.
Q: Are the materials safe for sensitive pets?
A: Yes. Our products use non-toxic, pet-friendly materials and pass strict quality checks.
Q: How can I help my pet get used to a new bed?
A: Place it in a familiar spot and add a favorite toy or blanket. Most pets adapt within a few days.
Q: Can I fill the portable bottle with hot water?
A: Not recommended. Use cool or room-temperature water to protect your pet and the bottle’s seal.
Q: How do I extend the life of pet accessories?
A: Clean regularly, keep items dry, avoid prolonged direct sunlight, and store in a cool, dry place when not in use.
Contact
Address: Room 306, 3rd Floor, Building 2, No. 811 Longhai Road, Choujiang Street, Yiwu City, Jinhua City, Zhejiang Province
TEL: +86 18106965372
Email: [email protected]
Working Time: Mon–Fri 08:00–17:00 (UTC+8)
On business days, we respond within 24 hours.